> ## Documentation Index
> Fetch the complete documentation index at: https://www.adspirer.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Adspirer Support: Discord, GitHub & Enterprise Help

> Get help with Adspirer — join our Discord community, report bugs on GitHub, or email support. Enterprise onboarding and priority response available.

Need help? Here's how to reach us.

## Quick Fix: Connection Issues

If Adspirer tools aren't responding or you see connection errors, try these steps in order:

<Steps>
  <Step title="Check Tool Permissions">
    In your AI client's connector settings, make sure:

    * **Read tools** (performance, research, status) → **Always allow**
    * **Write tools** (campaign creation, budget changes) → **Custom** (ask each time)

    If tools are blocked or set to "Never allow," nothing will work.
  </Step>

  <Step title="Disconnect and Reconnect the Connector">
    * **Claude:** Customize → Connectors → Disconnect Ads MCP → Connect again → Complete OAuth
    * **ChatGPT:** Settings → Apps → find Adspirer → Disconnect → reopen the Adspirer app → Connect → Complete OAuth
    * **Claude Code:** `/plugin` → **Installed** tab → **adspirer** → **Authenticate** (or `/mcp` → **plugin:adspirer-ads-agent:adspirer MCP Server** → **Authenticate**)

    Claude and ChatGPT web connectors may disconnect every 1–2 weeks. This is normal — just re-enable and re-authenticate.
  </Step>

  <Step title="Refresh Your Adspirer Session">
    If reconnecting didn't help, your login session may have expired:

    1. Go to [adspirer.ai](https://adspirer.ai)
    2. Log out (avatar → Sign out)
    3. Log back in
    4. Return to your AI client and retry
  </Step>
</Steps>

<Note>
  These steps apply when **nothing works** — not even `get_connections_status` or basic tools. If some platforms work but one doesn't, that's a platform-specific issue. Reconnect just that platform at [adspirer.ai/connections](https://adspirer.ai/connections).
</Note>

<Tip>
  **Self-diagnose first.** Ask your AI assistant to *"diagnose my setup."* The free [`diagnose_my_setup`](/agent-skills/diagnostic-helper-tools) tool runs a full health check and tells you whether the problem is your **AI-client connection** (your ChatGPT/Claude link to Adspirer) or an **ad-platform sign-in** — two different connections that are easy to confuse — so you reconnect the right one.
</Tip>

Still stuck? Reach out through the channels below.

<Note>
  You can also use the **in-app support chat** at the bottom-right of [adspirer.ai](https://adspirer.ai). It now accepts **screenshot attachments** (PNG/JPEG — paperclip, paste, or drag-and-drop), so you can show a visual issue instead of describing it, and your conversation resumes where you left off for up to 7 days.
</Note>

## Community

<Card title="Join our Discord" icon="discord" href="https://discord.gg/ddZr3xTR" horizontal>
  Ask questions, share workflows, get help from the team and other Adspirer users. The fastest way to get answers.
</Card>

## Report an Issue

Found a bug or something not working? Open a GitHub issue with the details.

<Card title="Open a GitHub Issue" icon="github" href="https://github.com/amekala/ads-mcp/issues/new" horizontal>
  Bug reports, unexpected errors, and tool failures. Include your AI client, ad platform, and the error message.
</Card>

### What to Include in a Bug Report

A good bug report helps us fix things faster:

| Field                  | What to Include                                                            |
| ---------------------- | -------------------------------------------------------------------------- |
| **AI client**          | Claude Code, Cursor, ChatGPT, Codex, OpenClaw, Windsurf, Perplexity, Manus |
| **Ad platform**        | Google Ads, Meta Ads, Amazon Ads, ChatGPT Ads, LinkedIn Ads, TikTok Ads    |
| **Tool name**          | The Adspirer tool that failed (e.g., `create_search_campaign`)             |
| **Error message**      | The exact error text                                                       |
| **Steps to reproduce** | What you did before the error occurred                                     |
| **Expected behavior**  | What you expected to happen                                                |

## Email Support

For account issues, billing questions, or anything that doesn't fit a GitHub issue:

**[support@adspirer.com](mailto:support@adspirer.com)**

Based in San Francisco, PST. Typical response time: 2–4 hours.

## Feature Requests

Have an idea for a new tool, workflow, or platform integration? We track feature requests on GitHub:

<Card title="Request a Feature" icon="lightbulb" href="https://github.com/amekala/ads-mcp/issues/new?labels=enhancement" horizontal>
  Describe what you'd like Adspirer to do. Include the platform, use case, and why it matters.
</Card>

## Enterprise Support

Managing campaigns for multiple clients or need dedicated onboarding? The [Adspirer Enterprise plans for agencies and teams](/knowledge-base/enterprise) include multi-seat access, pooled tool calls, a dedicated Slack channel, and a 4-hour support SLA.

<Card title="Book a Demo" icon="calendar" href="https://www.adspirer.com/book-demo" horizontal>
  Priority support, dedicated onboarding, and custom integrations for agencies and teams.
</Card>

## Quick Links

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/knowledge-base/faq">
    Common questions about Adspirer — pricing, security, platforms, troubleshooting
  </Card>

  <Card title="Glossary" icon="book-open" href="/knowledge-base/glossary">
    Advertising and technology terms used across Adspirer
  </Card>

  <Card title="Security" icon="shield-halved" href="/knowledge-base/security">
    OAuth, encryption, data handling, and how to revoke access
  </Card>

  <Card title="Pricing" icon="credit-card" href="/knowledge-base/pricing">
    Plans, tool call limits, and what's included
  </Card>
</CardGroup>